Important: This is a non-prorated subscription. We do this to keep the billing cycle aligned with your organization’s usage limits, since entry and entity counts reset on the 1st of each month.
Usage limits and entries
An entry is counted only when a document successfully completes extraction for the first time.
Bank Statements are counted by page: 1 extracted page = 1 entry
Re‑extracting the same document does not count as a new entry.
Documents in Pending, Error, or Limit Reached status do not count as entries.
When you hit your monthly limit
New uploads may be held with a status like Limit Reached and won’t proceed to extraction.
You can continue reviewing and working on already extracted documents.
Limits reset on the 1st of each month, or you can upgrade to resume immediately.
To resume processing right away:
Go to Billing → Manage Subscription and upgrade your plan.
Step 1: Go to the Billing Section
You can access your billing information in two ways:
From the Summary tab:
Click Overview, then go to Billing.
OR
From the Settings tab:
Click Billing directly.
Then, click the Manage Subscription button.
Step 2: Manage Your Subscription
In the Manage Subscription view, you can:
Update your payment method
Edit billing information
View invoice history
Automatic Invoice & Receipt Emails
Tofu now sends invoice/receipt emails automatically to your organization’s registered billing email on the charge date.
If you didn’t receive it:
Check your spam/junk folder, and allow list Tofu emails if needed.
Confirm your billing email under Manage Subscription → Edit billing information.
Download your subscription invoice
In the Invoice History section, select your relevant invoice and click Download Invoice to save a PDF copy.
Choose or change your subscription plan
You can select monthly or annual billing when subscribing or updating your plan.
Notes:
If you're upgrading, the change takes effect immediately, and will just pay the price difference between plans for that month.
If you're downgrading, the change will apply starting on your next billing cycle.
Billing cycle and plan changes
If you switch from a monthly plan to an annual plan, the annual subscription will take effect based on the billing terms shown in the Billing Portal.
If you switch from an annual plan to a monthly plan, your annual subscription will remain active until the end of the current billing term. After that, it will automatically switch to monthly billing.
Annual plans are billed upfront.
Annual plans:
Monthly plans:
Cancel your subscription
Your subscription will remain active until the end of the current billing period.
It will not automatically renew, and access will end after the period expires.
You can revoke the cancellation anytime by clicking "Don't cancel subscription."
